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Shipping and Returns

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Shipping Frequently Asked Questions (FAQs)

What is your Shipping Policy?

We work hard to ship your purchase out immediately and most items ship out the same or the next business day. Shipping rates are based on a combination of weight and destination. As soon as your purchase is shipped you will receive a delivery confirmation number so that you can track its progress over to you. 

ToyGunZone uses a variety of shipping methods, including USPS, FedEx and UPS. We reserve the right to use the best shipping method to get your package over to you as quickly as, or even quicker, than your selected shipping method. Please provide your complete physical address information and ensure that it is accurate! 

What Shipping Methods do you use?

You may choose from the following shipping methods and select the one that best fits your needs. 

USPS SERVICES (Note: USPS usually delivers on Saturdays)

  • PARCEL POST:  Delivery typically takes 7-10 days from California (where we are located) to the 48 contiguous United States for most origins/destinations.  Deliveries to Alaska and Hawaii might be longer.
  • USPS PRIORITY MAIL:  Delivery typically takes 2-3 days to most locations in the United States.
  • APO/FPO PRIORITY MAIL:  Delivery to military bases generally requires a few additional days. 

UPS SERVICES (Note:  UPS does not deliver on Saturday)

  • UPS GROUND: Delivery in 5 business days (most areas) not counting the day it is shipped.
  • UPS NEXT DAY AIR: Next business day by 10:30 A.M.
  • UPS 2nd DAY AIR: Second business day (by end day), not counting the day shipped.
  • UPS 3 DAY SELECT: Third business day (by end of day), not counting the day shipped.

FEDEX SERVICES (Note: Select FedEx Services deliver on Saturday)

  • FEDEX GROUND HOME DELIVERY: Delivery in 1-5 business days including Saturday (not counting the day shipped).
  • FEDEX EXPRESS SAVER: Delivery in 3 business days, not counting the day shipped (no delivery on Saturday).
  • FEDEX 2-DAY: Delivery in 2 business days, including Saturday, not counting the day shipped.

What are your Shipping Rates?

Shipping rates depend on the weight of the item, the dimensions of the shipping box and the destination. You will be able to choose your preferred shipping method during checkout. 

The shipping rate you see comes directly from the US Postal Service or UPS calculators and rates are set by the US Postal Service or UPS, depending on your selection. Please keep in mind that our items are generally large and heavy, we are located in Southern California, and we are usually shipping across the country, so the shipping costs will reflect these factors. We try our best to keep shipping costs low for our customers and offer value in our many combos of 2-3 guns and accessories and we also include free items. We ship every day except Sunday and process orders for shipping within 24 hours of receipt of payment.  Our customer testimonials reflect our fast shipping and quality items.

If you have any questions about shipping, please don't hesitate to contact us at info@toygunzone.com.

If you need to return an item, please check our Returns Policy.

Do you ship internationally?

International Customers:  

If your country is activated for international shipping, you will be able to obtain real time quotes from the US Postal Service and UPS through the shopping cart.  If not, please contact us at info@toygunzone.com. Provide the item number(s) and your complete mailing address.  We cannot verify international addresses so make sure your address includes all country specific information.  We will review the information and let you know if your country can be activated for international shipping. 

Please Note:

1. We will package your items carefully, complete all required customs forms, and provide you with an identification/tracking number.  However, once the package is in the hands of the carrier, we have no control over it and you are responsible for any follow up with the carrier.

2. Many countries prohibit entry of certain items and, due to the complexity and constant changes in customs laws, we are unable to advise which apply to your country.  This is your responsibility and we suggest that you find out your country's customs regulations with regard to these items before placing your order.

3. We are not responsible if your items are seized by Customs, prohibited from entering your country, or if customs duty is assessed.  Customs duties are your responsibility.  We cannot refund either the cost of the item or the shipping.  

If you have any questions about international shipping, please don't hesitate to contact us at info@toygunzone.com.

RETURNS POLICY

Although we carefully inspect and test our items before shipping and ensure that all items you ordered are included in the package, we strongly recommend that you open, inspect and test the items immediately upon receipt.  If you find damaged or non working items or if an item is missing, please contact our Customer Service Department at info@toygunzone.com within 72 hours of receipt of the package.  Beyond this time frame, we are not responsible for any damaged, non working or missing items.  

Items may be returned for a refund or store credit.  Please email info@toygunzone.com to indicate your intention to return an item and the reason for the return.  We will provide you with a physical address to mail the item back to us. 

Returned items must be in the original manufacturer packaging and in good condition.  Items must be returned within 14 days of receipt of the item (as determined by the original shipping tracking #).  

Refunds may be issued either in the same form as the original payment type, or as a store credit redeemable on your next purchase.  The original shipping and handling charges are not refundable and the item must be returned to us at your expense. 

If you have any questions about our return policy, please contact us at info@toygunzone.com.

We will do everything in our power to ensure that you are satisfied with your purchase and will work with you to replace or refund your purchase within the time frames specified!